Shipping policy
Processing & Shipping Times
• Orders are processed within 1 business days after payment confirmation.
• Shipping times vary depending on the destination and the chosen shipping method. Estimated delivery times will be provided at checkout.
Shipping Rates
• Shipping rates are calculated in real-time at checkout based on the weight of your order and your shipping destination.
• We use DHL Express for shipping, ensuring reliable and timely deliveries worldwide.
Customs, Duties & Taxes
• Please note that each country has different customs regulations. Your order may be subject to VAT, import duties, and taxes upon arrival in your country.
• These charges are not included in the shipping cost and are the responsibility of the customer.
• We advise checking with your local customs office for details on additional charges before placing an order.
Tracking Information
• Once your order has been shipped, you will receive a tracking number via email to monitor your shipment’s progress.
• If you do not receive a tracking number within 1 days, please contact our support team at sales@derac.shop , +254111339472
Lost or Delayed Shipments
• While we strive for timely deliveries, delays can occur due to customs processing, weather conditions, or unforeseen circumstances.
• If your package is significantly delayed, please reach out to us, and we will assist in tracking your order.
Return to Sender
• If a package is returned due to an incorrect shipping address, refusal to pay duties, or failure to collect the package, the customer will be responsible for any reshipment fees.
For any further inquiries regarding shipping, feel free to contact us at sales@derac.shop , +254111339472