Refund policy

At Derac, we take great pride in the craftsmanship and quality of our dresses. Each piece is thoughtfully made to ensure you look and feel your best.
Please read our return and refund policy carefully before making a purchase.

Local Orders (Kenya)

  • Kenya Orders (Ready-to-Wear)
    We accept exchanges only for ready-to-wear items purchased within Kenya.

    To be eligible for an exchange:

    • The item must be unused, unworn, and in its original condition

    • The exchange request must be made immediately upon receiving your order

    Once the item is received and inspected, an exchange will be issued.

    Custom / Made-to-Order Items
    All custom or made-to-order dresses are not eligible for exchange or refund, as they are specially made for you.

    Shipping Costs
    Exchange shipping costs are the responsibility of the customer, unless the exchange is due to a fault on our end.

International Orders

  • Due to customs regulations and international restrictions, we do not accept returns or exchanges on orders shipped outside Kenya.

  • We kindly ask our international clients to double-check their sizing and preferences before placing an order.
    Our team is always available to assist you with sizing and styling questions before you order!

Additional Notes

  • Please note that shipping fees are non-refundable.

  • Items must be returned in their original packaging with all tags attached.

  • If you received a faulty or incorrect item, please contact us within 48 hours of receiving your order so we can resolve it promptly.

Questions?
We're here to help! Please reach out to us at sales@derac.shop or DM us on Instagram @derac_official , Whatsapp +254111339472 for any assistance.