Frequently Asked Questions

DERAC is a modest-luxury womenswear brand based in Nairobi, Kenya. We take the traditional dera and transform it into refined, resort-inspired pieces for women across the globe.

DERAC was born from a deep respect for East African heritage. We take the dera — a garment worn by women across the region for generations — and transform it into modern resort and lifestyle wear, handcrafted in Nairobi for women everywhere.

Our designs are rooted in modest-luxury aesthetics — think flowing fabrics, elegant coverage, and refined silhouettes. Some pieces feature slits, so we recommend layering with an underdress if you prefer full coverage.

A "dera" is a traditional East African garment — a long, flowing dress worn by women across the region for generations. It sits loosely on the body, drapes from the shoulders, and falls to the ankle. Effortless to wear, elegant in appearance, and flattering on every figure.

Our pieces are crafted from premium Silk Satin, Polyester Chiffon, and Lightweight Satin — each selected for their fluid drape, soft feel, and elegant appearance. Fabric details are listed on every product page.

Our pieces are loose and flowing by nature, making them forgiving across sizes. That said, we always recommend checking our size guide for the best fit — and when in doubt, size up.

Yes! Our pieces are available from XS to 3XL. We also offer custom sizing — simply email us at info@derac.shop or WhatsApp us at +254111339472 and we'll tailor a piece to your measurements.

DERAC pieces are designed for both. Whether you're heading to a resort, attending an event, hosting at home, or simply want to feel effortlessly elegant on an ordinary day — our pieces work for it all.

It depends on the fabric. Our Silk Satin and Lightweight Satin pieces are not see-through. Our Chiffon pieces are sheer by nature and we recommend wearing an underdress or slip underneath for full coverage.

Easy to care for — hand wash or machine wash on a gentle cycle using cold water and mild detergent. You can tumble dry on low or air dry in the shade. Iron on low heat if needed. Avoid bleach and fabric softeners.

We accept all major credit and debit cards and Apple Pay. All prices are in USD and payments are securely handled by Paystack. If your card is in a different currency, your bank will convert automatically.

Yes — your payment is fully secure. We use Paystack to process all transactions, meaning your card information is encrypted and never stored on our website.

We move fast on orders, so please reach out immediately if you need to modify or cancel. Email info@derac.shop or WhatsApp us at +254111339472 — we'll do everything we can to accommodate you.

We ship from Nairobi, Kenya. We deliver worldwide — including the US, UK, Europe, the Middle East, and beyond. If you're unsure whether we ship to your country, reach out to us at info@derac.shop.

We ship via DHL, so delivery is quick. Most international orders arrive within 4–10 business days. A tracking number will be sent to you once your order is on its way.

Shipping rates vary by destination and are calculated automatically at checkout. We ship via DHL and the cost will be clearly displayed before you complete your purchase.

We ship all orders via DHL, which is already one of the fastest international carriers with delivery in 4–10 business days. We do not currently offer a separate express option.

Once your order is dispatched, you will receive an email with your DHL tracking number. You can use this to track your order in real time on the DHL website at dhl.com.

Depending on your country, your local government may charge import duties and taxes upon delivery. These vary widely by destination and are not included in your order total. US customers are not subject to import duties.

Customs fees are the responsibility of the recipient. We are not able to predict or cover these charges as they vary by country and are set by local governments.

Kenyan customers can contact us for adjustments or exchanges on a case by case basis. For international customers, we encourage you to reach out before ordering — we'll help with sizing and customisation to ensure your piece is perfect before it ships.

If something arrives damaged or not as described, contact us immediately at info@derac.shop or WhatsApp +254111339472 with photos and your order details. We take full responsibility for any errors on our end and will work quickly to resolve it.

Refunds are not standard policy, but we always put our customers first. If something is wrong with your order, get in touch at info@derac.shop or WhatsApp +254111339472 and we'll find a solution together.

We always recommend sizing up if you're between sizes. Our flowing silhouettes mean the larger size will drape beautifully. For personalised sizing help, contact us at info@derac.shop or WhatsApp +254111339472.

Our size guide is on the website. If the measurements don't answer your question, send us your bust, waist, and hip measurements at info@derac.shop or WhatsApp +254111339472 and we'll advise the perfect size for you.

We love a custom request — availability depends on fabric stock at the time, but we'll always come back to you with options. Contact us at info@derac.shop or WhatsApp +254111339472 before ordering.

We love creative requests! If you'd like a specific fabric variation on an existing style, get in touch at info@derac.shop or WhatsApp +254111339472 — availability depends on our current fabric stock but we'll always explore options with you. Please note we only work within our existing designs as seen on our website and socials.